Sofia Arisheh, Senior HR Consultant and Principal of Upskill Consulting, is our external human resources consultant at MEP Business Counsel. She has worked with the us since 2019. Sofia has demonstrated a high level of competency and professionalism in all projects and initiatives. She has created a tailored and structured performance feedback process and associated documentation, drafted detailed competencies and career pathing for our team, both for lawyers and support staff, and revised policies to ensure continued compliance. Sofia has also been an incredible resource for ad hoc HR queries and her advice has consistently been sound, always direct, proactive and positive with her approach. We have benefited by having someone with her expertise to assist with our Human Resources needs.
Sofia Arisheh’s expertise in Human Resource Management has been a valuable asset to our firm during a time of rapid change and growth. Sofia has provided our firm with a framework to enhance our Human Resources Management; streamlining our processes and providing training with clear execution plans. Through her approachable and collaborative nature, Sofia has crafted reliable and transparent processes that have increased our productivity and staff engagement.
Sofia has provided our team with very professional documents and programs that have been instrumental in getting our HR department fully functional. She is such a pleasure to work with!
Sofia from Upskill Consulting has brought our HR system up to speed with her knowledge and expertise in the HR world. We had some of the right pieces, we just didn’t know how to pull them all together. Sofia helped us update and coordinate all the pieces, while bringing it up to comply with current employment standards as well. I highly recommend Upskill if you are looking for a more personalized HR support service.
“Avisar worked with Sofia in 2020 both as a professional development presenter and a staff development consultant. As a presenter, Sofia is engaging and thoughtful and she makes you feel as though she has put hours of effort into ensuring that her content is relevant to her attendees. She has a lighthearted presentation style and a friendly demeanour; both of which make it very easy for individuals to feel comfortable sharing real-world examples and asking for assistance or advice. The key takeaways that Sofia shared in her sessions with our team this year have given us the skills to provide effective feedback, nurture and grow our mentoring relationships and lead our team in a virtual environment. As a consultant, we worked with Sofia this year to develop core competencies for each of our staffing levels. Her insight into identifying the softer skills required for our team to develop and grow into their full potential was a key factor in building this foundational document for our staff. By all accounts, Sofia was a pleasure to work with. Her communication was timely and clear, she solicited feedback at every stage of the process and her invoices were exactly what she said they would be. Personally, I have enjoyed all of my interactions with Sofia and I am looking forward to our next opportunity to work together.”
“Highly recommend Sofia and her team at Upskill Consulting. The service was excellent, prompt, professional and detailed. They took our on boarding process to the next level and it was as seamless and simple as we could’ve hoped. The turnaround time was phenomenal and we felt listened to from start to finish. An investment in our business that will yield excellent returns!”
“We brought Sofia Arisheh from Upskill Consulting onboard to support our law firm during a time of tremendous growth and transformation. From the moment Sofia stepped in, she knew what to do and how to do it. She has been an exceptionally professional and responsive consultant, always flexible in her approach and fully dedicated to the needs of our firm and our people. We have without hesitation turned to Sofia to guide us in managing our human resources needs. Her expertise in HR has resulted in a strengthened foundation of HR processes and practices including recruiting, onboarding, performance management, employee relations, policies and leadership development and coaching. We are grateful for the difference Sofia has made to our firm and our team members and could not be more pleased with the work she has done and continues to do with us.”
“Sofia provided our team with outstanding instructional design support for a critical eLearning offering this year. She is a consummate professional and has a deep understanding of adult learning, effective teaching techniques, and meticulous attention to detail. Her ability to design programs that are relevant, interactive, practical and powerful is impressive. Sofia is deeply committed to her work and clients, and as a business owner, I recommend her highly. She would be an asset to any team.”
“We hired Sofia at Upskill Consulting to review and strengthen our training workshops, specifically with the goal of enhancing the learner experience. She conducted an extensive review of our training design and provided detailed and comprehensive solutions. After implementing her proposed solutions, we have elevated our training, resulting in a more robust and enriching learner experience. Sofia’s depth of knowledge and friendly, responsive approach was a key component of our success in this area. She comes with extensive experience in learning and development and showcased her expertise in her ability to analyze our gaps, identify customized and creative solutions and guide us in implementing respective changes. We would highly recommend Sofia and Upskill Consulting for anyone in need of taking their training programs to the next level.”
“Our trusted partnership with Sofia Arisheh from Upskill Consulting has resulted in a strengthened focus on our commitment to our people. She has been instrumental in providing guidance, support and gold-standard services to drive our decisions, behaviours and actions around workplace engagement. Her commitment to understanding our business needs and translating that into tangible and detailed next steps has been pivotal in driving results in our workplace. Sofia’s understanding of both Human Resources and our business requirements has been of the highest standard. Her commitment and dedication to our firm is unwavering. Sofia continues to be a trusted partner and valuable resource to our firm and we would recommend Upskill Consulting without hesitation to businesses looking to maximize their HR processes and practices.”
“We are a relatively small organization with a diverse group of employees. As our operations grew, our Policies and Procedures (P&P) manual became outdated and misaligned to current organizational practices. As a small organization, we did not have the time nor subject matter expertise required to undertake this project. Therefore, we partnered with Sofia Arisheh from Upskill Consulting to revamp and roll out our policies in multiple jurisdictions. Sofia Arisheh was able to do a thorough needs assessment and lay out an appropriate approach to update and supplement all of our P&P. In addition, Sofia recognized that several key policies were not present but required/recommended to align with business practices and comply with respective legislation. We were also provided with a comprehensive internal communication policy for executive buy-in and employee roll-out. Dealing with HR matters effectively can be difficult at the best of times and even more difficult in a small organization where there isn’t a dedicated HR professional. Sofia/Upskill was very professional in all of our dealings, kept us on track throughout the process and provided high quality deliverables on time. The experience with Upskill was excellent from start to finish. Sofia is very professional and really knows what she is doing. She put us at ease throughout the project. We would recommend Sofia Arisheh and Upskill Consulting without hesitation.”
“Sofia of Upskill Consulting has been delivering training to our team for the past two years and we are currently in conversations of engaging her for the third consecutive year.
Sofia’s human resources background in public practice is extremely valuable to us as an accounting Firm since she is able to relate to the challenges of Public Practice. She can provide our team with real life examples of issues that she has seen over the years and is able to provide solutions.
Sofia has provided training to our newly designated Senior Accountants and to our leadership team in the following areas: Coaching, Mentoring, Conflict Resolution, Constructive Feedback and Communication Styles.
Sofia has an exceptional rapport with the team who enjoy her presentation style and the energy she brings to her facilitation.
We look forward to working with Upskill Consulting for many years to come.”
“Sofia at Upskill Consulting has undertaken a few projects for DMCL in the last year. Our firm was able to deliver two soft skills training sessions for our leadership team, roll out an employee engagement survey and we are in the process of developing a training and development strategy. Sofia’s ability to focus on the core objectives of each project, gather the supporting information, design and deliver the materials and leverage her experience to steer DMCL in the right direction has been invaluable to us. The feedback on Sofia’s delivery of training has been very positive. She is a very strong presenter, had great interaction with the participants and the overall training (materials, content, presentation) was well-received by the audience. DMCL couldn’t have had a more professional, thorough, knowledgeable, organized consultant to help us achieve our goals. Sofia was able to quickly grasp what our firm wanted to accomplish and was very adaptable in tailoring our projects to meet the firm’s specific needs and processes. I have no hesitation in recommending her services to others!”
“As business owners quite often we are clear on what direction we want to go but the challenge lies in how to get there. We are a family owned & operated greenhouse in the Fraser Valley and had the opportunity to further develop our Human Resources department but needed guidance on how to build this foundation. Sofia from Upskill Consulting was able to provide the direction and structure we needed to get this program successfully off the ground. She was able to show us how to implement policies and keep our team engaged through coaching and leadership skills training specific to our work environment. Sofia has been a pleasure to work with, her professionalism and depth of knowledge are a true testament to her dedication. We would highly recommend anyone in any organization looking to bring their company to the next level to definitely connect with her – you will not regret it!”
“We have worked with Sofia for over 4 years and we continue to see positive results from her consultation. Sofia is extremely knowledgeable in the professional services industry and her training is always well prepared and tailored to our needs. We appreciate her consultation in developing our staff’s soft skills including leadership, communication, and teamwork skills. Sofia is an excellent presenter and she’s able to deliver the material in a relevant, clear, and upbeat manner which is ultimately why we continue to work with her!”