“We are a relatively small organization with a diverse group of employees. As our operations grew, our Policies and Procedures (P&P) manual became outdated and misaligned to current organizational practices. As a small organization, we did not have the time nor subject matter expertise required to undertake this project. Therefore, we partnered with Sofia Arisheh from Upskill Consulting to revamp and roll out our policies in multiple jurisdictions. Sofia Arisheh was able to do a thorough needs assessment and lay out an appropriate approach to update and supplement all of our P&P. In addition, Sofia recognized that several key policies were not present but required/recommended to align with business practices and comply with respective legislation. We were also provided with a comprehensive internal communication policy for executive buy-in and employee roll-out. Dealing with HR matters effectively can be difficult at the best of times and even more difficult in a small organization where there isn’t a dedicated HR professional. Sofia/Upskill was very professional in all of our dealings, kept us on track throughout the process and provided high quality deliverables on time. The experience with Upskill was excellent from start to finish. Sofia is very professional and really knows what she is doing. She put us at ease throughout the project. We would recommend Sofia Arisheh and Upskill Consulting without hesitation.”
“Sofia of Upskill Consulting has been delivering training to our team for the past two years and we are currently in conversations of engaging her for the third consecutive year.
Sofia’s human resources background in public practice is extremely valuable to us as an accounting Firm since she is able to relate to the challenges of Public Practice. She can provide our team with real life examples of issues that she has seen over the years and is able to provide solutions.
Sofia has provided training to our newly designated Senior Accountants and to our leadership team in the following areas: Coaching, Mentoring, Conflict Resolution, Constructive Feedback and Communication Styles.
Sofia has an exceptional repoire with the team who enjoy her presentation style and the energy she brings to her facilitation.
We look forward to working with Upskill Consulting for many years to come.”
“Sofia at Upskill Consulting has undertaken a few projects for DMCL in the last year. Our firm was able to deliver two soft skills training sessions for our leadership team, roll out an employee engagement survey and we are in the process of developing a training and development strategy. Sofia’s ability to focus on the core objectives of each project, gather the supporting information, design and deliver the materials and leverage her experience to steer DMCL in the right direction has been invaluable to us. The feedback on Sofia’s delivery of training has been very positive. She is a very strong presenter, had great interaction with the participants and the overall training (materials, content, presentation) was well-received by the audience. DMCL couldn’t have had a more professional, thorough, knowledgeable, organized consultant to help us achieve our goals. Sofia was able to quickly grasp what our firm wanted to accomplish and was very adaptable in tailoring our projects to meet the firm’s specific needs and processes. I have no hesitation in recommending her services to others!”
“As business owners quite often we are clear on what direction we want to go but the challenge lies in how to get there. We are a family owned & operated greenhouse in the Fraser Valley and had the opportunity to further develop our Human Resources department but needed guidance on how to build this foundation. Sofia from Upskill Consulting was able to provide the direction and structure we needed to get this program successfully off the ground. She was able to show us how to implement policies and keep our team engaged through coaching and leadership skills training specific to our work environment. Sofia has been a pleasure to work with, her professionalism and depth of knowledge are a true testament to her dedication. We would highly recommend anyone in any organization looking to bring their company to the next level to definitely connect with her – you will not regret it!”
“We have worked with Sofia for over 4 years and we continue to see positive results from her consultation. Sofia is extremely knowledgeable in the professional services industry and her training is always well prepared and tailored to our needs. We appreciate her consultation in developing our staff’s soft skills including leadership, communication, and teamwork skills. Sofia is an excellent presenter and she’s able to deliver the material in a relevant, clear, and upbeat manner which is ultimately why we continue to work with her!”